In Fall 2020, the Office of the Provost asked the College of Arts and Sciences (CAS) Dean's Office to explore integrating CAS Computing into ITS. For several months, there were extensive discussions between the College and ITS focused on how the service provided by CAS Computing would be maintained within the ITS infrastructure. After much analysis and deliberation, all parties agreed to move this initiative forward. ITS committed to providing the College with service that is at least equivalent to what they received from CAS Computing.
Effective October 1, 2021, CAS Computing staff merged with ITS. All College technology support is now provided through the ITS Service Desk. The CAS Dean's Office and ITS will continue to work closely to address any remaining questions, service gaps, or other concerns.
The CAS Dean's office will continue the CAS Computer Replacement Program (CCRP) for Departments as funds allow. In her new role as the manager of Desktop and Mobile Computing, Helen Strother will be developing standards and guidance for the CCRP, new faculty, and the campus community.
ITS classroom and conference support across campus is handled by the ITS Field Support Group, a team of IT professionals ready to offer hands-on assistance. Whenever classes are in session, classroom support is offered Monday-Thursday 7:30 AM - 7:30 PM and Fridays 7:30 AM - 4:30 PM through the ITS Service Desk.
All CAS Computing staff have been integrated into ITS.
Q: What changes on October 1?
Q: What happens to any requests for service I had with CAS Computing?
Q: After October 1, can I still call my CAS Computing support person or get help from CAS Computing?
Q: What if I have special IT needs that ITS staff do not understand?
Q: What happened to CAS Computing staff? Did any of them losing their job?
Q: Can I still "drop by" and get a problem solved?
Q; Does ITS offer any self-service information?
Share Concerns and Issues
Assistant Dean Elizabeth Gaffney is the CAS/Academic Affairs point person for the transition. All input from the College community is welcome.
Email CASComp Transition to ITS Feedback or call (518) 442-4651
Transition Communications and Documents