Sometimes items are returned to the desk or found by staff to be damaged or missing important information. When this happens, staff must determine where to send the items for the issues to be resolved. Please refer to the following guide to determine where an item must be sent, and how to process it for correction.
missing, does not scan, falling off. do not look up the barcode in alma.
just put note indicating “missing barcode” in the item and leave it on a truck.
Note: Education Curriculum and GovDoc's, have atypical or no barcodes, do not send to Tech Services for this reason
missing, torn, faded, unreadable, error
test the disc. if it doesn’t work, the item needs to be removed from the
catalog. fill out work order (examples below).
cracked, not shutting, disc holder broken, missing labels/barcode
ripped, missing pages, water damage, insect damage, dirty,
stained, cover missing. if book is badly soiled, such as with
liquids or sticky substances, place in preservation bag and then
in the freezer, indicate to preservation department that item
is in the freezer so that they can retrieve it.
If you cannot determine what is wrong with an item, the item may have been put on the damaged shelf mistakenly. In these cases, return the item in Alma to make sure statuses are cleared and place the item in preshelving.
If you are unsure if an item is missing a barcode or is supposed to be barcode-less, or about anything else please leave the item for another staff member to look over.
Once it is determined whether an item needs to be sent to Technical Services or Preservation, the next step is to fill out a work order for the item. This step is done through Alma and changes the item status so that patrons and other staff members do not mistakenly request the item before its issues are corrected.
Return the item in Alma. A transfer slip will print. Any added notes will appear at the top of the transfer slip. Notes can also be handwritten on the transfer slips if needed.
Technical Services: Put it in a bin and use the zip ties to indicate that it is to go to Tech Services.
Preservation: Put the item in the mailing bin to Preservation.