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  • Palo Alto GlobalProtect VPN Client Installation (Mac)
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Installing GlobalProtect on Mac OS X

  1. Open a web browser and go to
  2. Log in with your University at Albany NetID and password.
    GlobalProtect web page login fields

  3. Download the appropriate GlobalProtect client for your operating system (Mac 32/64-bit GlobalProtect Agent).
    GlobalProtect download options after logging in

  4. Run the GlobalProtect setup application (GlobalProtect.pkg) and click Continue to begin.
    Weclome to GlobalProtect Installer
  5. Click Continue to install the GlobalProtect client.
    Continue link image
  6. Click Install to proceed with the the installation.

    Install link image
  7. Enter password when and click Install Software when prompted.
    Apple User ID and Apple password screen
  8. IMPORTANT on OS X 10.13 +, due to a new security feature introduced by Apple, BEFORE using GlobalProtect, go to Apple Menu -> System Preferences -> Security & Privacy and click "Allow" the software from Palo Alto Networks to run.

    This must be performed within 30 minutes of completing the installation and before running the application to connect.

    General tab showing Allow button
    More information about this security feature:

  9. A GlobalProtect window should appear in the upper-right menu bar.  If not, click the icon that appears to resemble a Globe. Enter the portal address
    Portal Address screen
  10. Sign in with your University at Albany NetID and password.
    UAlbany NetID and Password login screen

  11. You should see a GlobalProtect window stating that you are now connected
    Connected Status screen

Disconnecting from the VPN

  1. Select the GlobalProtect icon in the notification area at the upper right to bring up the VPN connection window.
  2. Click Disconnect to end the VPN session.
    Disconnect button

Connecting to the VPN

  1. To open the GlobalProtect VPN client:
    1. option 1: In Applications, double-click GlobalProtect
    2. option 2: Press cmd+space and type "Global Protect" and press Enter
  2. When prompted, enter your NetID and password, and click Connect.
  3. The GlobalProtect icon will be minimized in the menu bar in the upper right.

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