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  • WiFi Troubleshooting - Manual address settings on Windows

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If trying able to connect to the wireless network, after following instructions, checking for account or computer restrictions, running the netID through FileZilla, and other commons troubleshooting steps, WiFi, but not able to access internet content, check the DNS or DHCP settings in the network properties. If these settings are set to a static number, switch it to automatically obtain the correct information automatically.


To view and correct these settings if necessary, take the following steps:

  1. From Network and Sharing Center, open the list of network adapters ("Manage network connections" or "Change adapter settings" in the upper left)
  2. Double-click on the adapter of interest, likely wireless
  3. The Status window below will open, giving current network/Internet status. Click Details to view the IP information.
    Image illustrating the Local Area Connection Status window with the Details... buttonImage illustrating the Details of the selected network connection, including IP address and more
  4. If the IP, DNS, or DHCP addresses are not in the 169.226.*.* range, it is likely (not definitively, though) that one or more of the addresses is manually configured. Close the Details window.
  5. Click Properties, then double-click "Internet Protocol v4 (TCP/IPv4)" to check these settings.
    Image illustrating the Local Area Connection Properties window with IPV4 and IPv6 options in which you can check if dynamic addressing is enabled.
  6. Both the IP and DNS entries should be set to automatic. If they are manually entered, change to automatic, save changes, and the addresses should correct within several seconds.
    Image illustrating the settings to obtain IP and DNS addresses automatically for IPv4
  7. Repeat steps 5 and 6 for the "Internet Protocol v6 (TCP/IPv6)" item

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