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CAS Computing merged with ITS on October 1, 2021
In Fall 2020, the Office of the Provost asked the College of Arts and Sciences (CAS) Dean's Office to explore integrating CAS Computing into ITS. For several months, there was extensive discussion between the CAS Dean's Office, CAS Computing and ITS, with a focus on how the service provided by CAS Computing would be maintained within the ITS infrastructure. After much analysis and deliberation, all parties agreed to move this initiative forward. ITS committed to providing the College with service that is at least equivalent to what they received from CAS Computing.
Effective October 1, 2021, CAS Computing staff merged with ITS. All College technology support is now provided through the ITS Service Desk. This date was specifically chosen to occur after Fall start-up activities. Even after the initial transition, the CAS Dean's Office and ITS will work closely to address any remaining questions, service gaps, and other concerns.
Getting Help from ITS
- Starting October 1, all requests for service should be submitted to the ITS Service Desk.
- Starting October 1, all requests for desktop support are assigned to the ITS Field Support Group. Any member of that team of IT professionals may respond to your request. It may occasionally be a former CAS Computing staff member. It will not always be the same person.
- Any outstanding requests sent to CAS Computing before October 1 will be automatically reassigned to the ITS Service Desk for resolution.
Desktop and Mobile Device Support and Procurement Services
The CAS Dean's office will continue the CAS Computer Replacement Program (CCRP) for Departments as funds allow. In her new role as the manager of Desktop and Mobile Computing, Helen Strother will be developing standards and guidance for the CCRP, new faculty, and the campus community.
Classroom and Conference Room Support
ITS classroom and conference support across campus is handled by the ITS Field Support Group, a team of IT professionals ready to offer hands-on assistance. Whenever classes are in session, classroom support is offered Monday-Thursday 7:30 AM - 7:30 PM and Fridays 7:30 AM - 4:30 PM through the ITS Service Desk.
CAS Computing Staff
All CAS Computing staff will be fully have been integrated into ITS.
Q: What changes on October 1?
Q: What happens to any requests for service I had with CAS Computing?
Q: Can I still get help from CAS Computing?
Q: After October 1, can I still call my CAS Computing support person?
Q: What if I have special IT needs that ITS staff do not understand?
Q: What is happening to CAS Computing staff? Are any of them losing their job?
Q: Can I still "drop by" and get a problem solved?
Q; Does ITS offer any self-service information?
Share Concerns and Issues
Assistant Dean Elizabeth Gaffney is the CAS/Academic Affairs point person for the transition. All input from the College community is welcome.
Email CASComp Transition to ITS Feedback or call (518) 442-4651
September 9: CAS-ITS Transition Town Hall Meeting
September 15: CAS-ITS Transition Town Hall Meeting
September 15: CAS Computing - ITS job shadowing begins
October 1: All College technology support provided through ITS Service Desk
Technology SupportCAS Computing (through September 30, 2021)
(518) 442-2651 | firstname.lastname@example.org | Biology 001
M-F 8:00 AM to 5:00 PM
CAS Computing Website
Transition Communications and Documents