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CAS Computing will merge with ITS on October 1, 2021
In Fall 2020, the Office of the Provost asked the College of Arts and Sciences (CAS) Dean's Office to explore integrating CAS Computing into ITS. For the past several months, there has been extensive discussion between the CAS Dean's Office, CAS Computing and ITS, with a focus on how the service provided by CAS Computing could be maintained within the ITS infrastructure. After much analysis and deliberation, all parties agreed to move this initiative forward. ITS is committed to providing the College with service that is at least equivalent to what they received from CAS Computing.
Effective October 1, 2021, CAS Computing staff will merge with ITS. All College technology support will be provided through the ITS Service Desk. This date was specifically chosen to occur after Fall start-up activities.
A transition plan is well underway. Between now and October 1, the CAS Computing and ITS staff will engage in knowledge-sharing, job shadowing, and other activities to assure continuous service to the College.
Throughout the transition, CAS Dean's Office, CAS Computing and ITS will work closely to address questions, service gaps, and other concerns.
What to Expect During the Transition Period
CAS Computing will continue to support the College through Thursday, September 30, 2021.
- Requests for service may be submitted to firstname.lastname@example.org through the end of September.
- Starting October 1, all requests for service should be submitted to the ITS Service Desk.
- Starting October 1, all requests for desktop support will be assigned to the ITS Field Support Group. Any member of that team of IT professionals may respond to your request. It may occasionally be a former CAS Computing staff member. It will not always be the same person.
- Starting October 1, CAS Computing and ITS will work together to ensure any outstanding requests sent to CAS Computing are being addressed.
Desktop and Mobile Device Support and Procurement Services
The ITS Field Support Group (FSG) responds to requests for assistance "in the field." Initially, FSG staff will shadow CAS Computing staff as they assist the College community. Over time, all 14 members of the FSG staff will have the knowledge and familiarity to respond to requests from the College, regardless of who is on staff on any given day.
In her new role as Manager, Desktop and Mobile Computing, Helen Strother will be responsible for services that support university-owned devices. She will work closely with FSG to refine and develop standards for computers and related equipment and oversee procurement consulting services.
The CAS Dean's office will continue the CAS Computer Replacement Program (CCRP) for Departments as funds allow. Helen will be developing standards and guidance for the CCRP, new faculty, and the campus community. This will ensure all faculty and staff have the necessary equipment to perform their teaching, research and business activities in a secure, effective manner.
Classroom and Conference Room Support
ITS already provides AV support in many CAS classrooms. This will be extended and formalized to encompass all classroom technology and conference room support as well. ITS classroom and conference support across campus is handled by the ITS Field Support Group, a team of IT professionals ready to offer hands-on assistance. Whenever classes are in session, classroom support is offered Monday-Thursday 7:30 AM - 7:30 PM and Fridays 7:30 AM - 4:30 PM through the ITS Service Desk.
CAS Computing Staff
All CAS Computing staff will be fully integrated into ITS.
Q: What changes on October 1?
Q: What happens to any requests for service I had with CAS Computing?
Q: Can I still get help from CAS Computing?
Q: After October 1, can I still call my CAS Computing support person?
Q: What if I have special IT needs that ITS staff do not understand?
Q: What is happening to CAS Computing staff? Are any of them losing their job?
Q: Can I still "drop by" and get a problem solved?
Q; Does ITS offer any self-service information?
Share Concerns and Issues
Assistant Dean Elizabeth Gaffney is the CAS/Academic Affairs point person for the transition. All input from the College community is welcome.
Email CASComp Transition to ITS Feedback or call (518) 442-4651
September 9: CAS-ITS Transition Town Hall Meeting
September 15: CAS-ITS Transition Town Hall Meeting
September15September 15: CAS Computing - ITS job shadowing begins
October 1: All College technology support provided through ITS Service Desk
Transition Communications and Documents