Assistance previously provided by the Telecommunications Service Center is now provided by the ITS Help Desk.
For problems, help, or to request network access or telephone services, please call the ITS Help Desk at (518) 442-3700 x2 or submit an online request at www.albany.edu/its/help.
All requests and correspondence will be conducted via the ITS ticketing system.
These changes make it easier for customers to request services and for ITS to respond to those requests in a timely manner. If you have any questions, please contact the ITS Help Desk at (518) 442-3700 x2.
Odette Allera Fung | Associate Director of Communications and Collaboration Services
Information Technology Services | University at Albany
If you would like to schedule an individual training session on accessing your accounts and bills in Pinnacle, please contact the ITS Help Desk at (518) 442-3700 x2.