Issue
ITS has received some reports of people having problems with uploading PowerPoint files to Blackboard (either complete failure or extremely lengthy upload time) as well as sporadic complaints of slowness in navigating or access to Blackboard. Analysis of these incidents is ongoing to discover a possible root cause of the problem. The following workaround has proven successful in most cases.
Workaround
System Compatibility and Health
Be sure you are using a device that is compatible with Blackboard and your browser version is up to date. Additionally, periodically you should clear your browser cache.
- Visit the Browser Checker page to determine whether your browser supports Blackboard.
- Check the Browser Support page to see which operating systems and browsers support Blackboard.
- Be sure to update your browser periodically to ensure it is compatible and has the latest security updates.
- How to clear temporary internet files of browser cache.
Network Access
In some cases, connecting to the UAlbany VPN can eliminate issues that might negatively affect your connection to Blackboard.
- Install the latest VPN client software and connect to the VPN when using Blackboard.