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  • WiFi Troubleshooting - Reinstall WiFi driver
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To reinstall the software driver that runs the WiFi card on your computer, which can resolve some connection issues, take the following steps:

Windows

  1. Open Device Manager
  2. Find the WiFi card
  3. Right-click and choose Uninstall

    Do not check the box to delete the driver files if prompted; just uninstall as the files are needed for the reinstall process.
  4. Restart the computer to reinstall the driver (may take a couple of minutes)
  5. Try to connect again

MacOS

  1. Open Network Preferences
  2. Select WiFi, click "-" to remove it
  3. Click Apply
  4. Restart the computer, click "+" to re-add WiFi
  5. Click Apply
  6. Try to connect again