If able to connect to WiFi, but not able to access internet content, check the DNS or DHCP settings in the network properties. If these settings are set to a static number, switch it to automatically obtain the correct information automatically.
To view and correct these settings if necessary, take the following steps:
- From Network and Sharing Center, open the list of network adapters ("Manage network connections" or "Change adapter settings" in the upper left)
- Double-click on the adapter of interest, likely wireless
- The Status window below will open, giving current network/Internet status. Click Details to view the IP information.
- If the IP, DNS, or DHCP addresses are not in the 169.226.*.* range, it is likely (not definitively, though) that one or more of the addresses is manually configured. Close the Details window.
- Click Properties, then double-click "Internet Protocol v4 (TCP/IPv4)" to check these settings.
- Both the IP and DNS entries should be set to automatic. If they are manually entered, change to automatic, save changes, and the addresses should correct within several seconds.
- Repeat steps 5 and 6 for the "Internet Protocol v6 (TCP/IPv6)" item
Need more help? Contact the ITS Service Desk.