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Quick tips

  • Default  temporary Voicemail pin: 1 + five digit extension. E.g. the password for (518) 442-1234 would be "121234."
  • Mailbox ID: Your 5 digit extension number
  • Voicemail box locked? It will automatically unlock in 1 hour.
  • New Employees assigned to a new or existing phone will automatically be assigned a new voicemail box.
  • Voicemail boxes will not be automatically assigned to phone lines not assigned to a person (Such as lab phones, vacant, GA/SA, or some main lines) unless specifically requested.

Common Actions

Initial Setup

  1. Press the message button  or dial 23305 from your University issued phone
  2. Password:  (1+your 5 digit extension) then the # key
  3. Follow the prompts to record your name, greeting, and a personal PIN (Minimum of 6 digits)
  4. If needed, you can submit an ITS Service Desk Request to ITS to have your  Voicemail PIN reset

Change your voicemail PIN from your computer

Reset Voicemail PIN

If you are off-campus, you need to connect using VPN (Virtual Private Network) to access this service.

  1. Navigate to the Voicemail portal: 
  2. Log in with your NetID and Password. 
    Login fields for the voicemail portal

  3. Click on Messaging Assistant:
    Menu in the voicemail portal, including Messaging Assistant and Web Inbox, with full descriptions (which are in the web pages)

  4. Click on Passwords
  5. Click on Change PIN
  6. Enter and confirm the new PIN and click Save

    PIN needs to be at least 6 digits, but can be more

To retrieve your voicemail

Retrieve Voicemail

From Your Extension (your main phone)

  1. Press the message button Desk phone voicemail button icon or dial 23305 
  2. Enter your password

Press [*] whenever you wish to:

  • Cancel what you are doing
  • Back up to previous menu
  • Erase and re-record

Press [#] whenever you wish to:

  • Complete/confirm a step
  • Fast-forward to the end of a message you're playing
  • Send a message to another mailbox on the system

From the Jabber Desktop App


Any messages read or deleted in Jabber are automatically marked as read or deleted on your phone and vice versa. Marking voicemail notification emails as read automatically updates Jabber and your phone, and deleting or moving emails to a different folder outside your inbox deletes your voicemail from your phone and Jabber.

  1. Click on the "Voicemail" tab on the left side of the interface: Jabber Voicemail icon
  2. Click on "Call voicemail" for additional settings

From Voicemail Email notification

  • Voicemail comes as an attachment to an email. 

From a different phone on campus

  1. Press the message button Desk phone voicemail button icon or dial 23305 

  2. Press * 
  3. Enter 5 digit extension, press #
  4. Enter password, press #

From an off-campus phone

  1. Dial 518-442-3305

  2. Press * 

  3. Enter 5 digit extension, press #
  4. Enter password, press #


  • Personal greeting length: 90 seconds
  • Maximum amount of messages: 42 minutes  
  • Full integration between Jabber app, voicemail email notifications, and voicemails on phone extensions assigned to an employee. 
  • Employees with more than one extension can have a voicemail box shared between extensions

Types of voicemail greetings

  1. Standard - This greeting plays all of the times unless another greeting overrides it. By design, the standard greeting cannot be turned off, but can be overridden by other greetings
  2. Alternate - Allows callers to leave messages, but gives them a separate greeting, which you can schedule to occur for a set period of time. Turn on this greeting for a specific time period when you want to provide information about special circumstances, such as when you are on vacation. (For example, "I will be out of the office until <date>.") When it is on, the alternate greeting overrides standard greeting.

Need more help? Contact the ITS Service Desk.