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University at Albany provides remote access service via a Virtual Private Network (VPN)—GlobalProtect at—for faculty, staff and students.  When connected to the VPN, information is securely transmitted to the campus network. This service allows faculty, staff, and students to access University resources from off-campus connections.

We also have a list of Services that require VPN access from off campus.

On June 1, 2019, the University transitioned to a new VPN service. This resulted in both a new VPN server——and client—GlobalProtect—for remote users, including all faculty, staff and students. As of June 1, the old VPN–was deactivated.

 Click here to expand more detail on the transition...

What’s New?

A new client:

Beginning June 1, 2019, the new client software, GlobalProtect, is required

  • Clients are available for PCs and Macs at
  • Clients are also available for smartphones and tablets from the Google Play Store for Android devices and the App Store for iOS/Apple devices. Just search for “GlobalProtect.”
  • Linux clients for specific distributions are also available.
  • Installation instructions and links to clients can be found at the bottom of this page.

A new server:

The new server for the GlobalProtect client is:

Why the Change?

The old client (AnyConnect) and server ( were over 5 years old and no longer supported by the vendor. Both the hardware and software on the AnyConnect server were end-of-life.

Benefits: Improved Security and Accountability

By the fall 2019 semester, all remote connections (e.g., VNC, GotoMyPc, SSH) to the campus will require use of the VPN service. This will assure that:

  • Only valid account holders can access University systems from off-campus.
  • All connections are logged.

GlobalProtect Client Installation and Connection Instructions



The only officially supported Linux distributions are official flavors of Ubuntu, CentOS, and RedHat Enterprise Linux.  Users of Debian and non-official Ubuntu derivatives may be able to install the client using the Debian/Ubuntu instructions, but must make note of the special instructions.

Mobile Clients

Still need help? Submit a Service Desk Request.

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