Child pages
  • Uniprint - Printer Error and Document not Printed
Skip to end of metadata
Go to start of metadata

When printing in the Information Commons in the Libraries, if a printer didn't print your document and there is an error:

  1. Turn the printer off and on
  2. Once printer is restarted, see if the document prints
  3. If document is not printed, swipe your UAlbany ID card again
  4. You should see that their document is still there and says (retry for free). If so, print it and make sure that it prints successfully.
  5. If the card was charged, but the document never printed, consult with a Reference Librarian to see if they can reprint it or to have the student complete a refund request form for UAlbany ID Card