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Before attempting to configure a mail client or mobile device, please confirm that your password is initialized for the University's email system.

  • Go to
  • Login with your Windows Live ID (your University email address) and your password
  • If you are successful with login to Outlook Web Access (OWA), you can Sign Out and proceed with configuring your client or device.
  • If you  are NOT successful ... 
    • Error: The email address or password is incorrect.  Please try again  [Reason: Your UAlbany Mail password is not initialized; complete the Password Reset.]
    • Error:  Account is locked [Reason: Too many failed login attempts; contact the ITS Help Desk .]
Getting Started with UAlbany Mail - configuring mail clients (i.e. MS Outlook, IMAP or POP clients) and mobile devices (i.e. iPhone, iPad, Android device)
General Instructions for Mail Clients and Mobile Devices:

Outlook Web App Help - Mobile Phone Setup Wizard
Outlook Web App Help - E-mail Setup Wizard

To find settings for POP, IMAP and SMTP access to an active UAlbany Mail mailbox:

  1. Login to your UAlbany Mail account and using Outlook Web App
  2. Select Options > See All Options > Account > My Account
  3. Select Settings for Pop, IMAP and SMTP access ...