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ISSUE: When attempting to log into UAlbany Mail using Outlook Web App (OWA), you may receive this error message:

This account can’t be used to access Outlook.com. You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account).

CAUSE: You are using an invalid URL to access your UAlbany Mail account.

SOLUTION: To login to the UAlbany Mail web interface, Outlook Web App (OWA), do one of the following: