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  • UAlbany Mail - Account Blocked Message
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ISSUE: When attempting to log into UAlbany Mail using Outlook Web App (OWA), you may receive one of these error messages:

"It looks like your account has been blocked.  Please contact your admin to unlock it."

"Taking you to your organization's login page." then reloading to the same message over and over.

CAUSE: Your UAlbany login account is in a state that needs to be reset in some fashion.

SOLUTION: This issue can often be resolved by visiting the ITS Password Set/Reset page to reset your UAlbany password.  Once that is done, processes will run that may take up to 30 minutes that should unlock your account.