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I am the host of a meeting but when I try to start the meeting I scheduled, I see the message: "Waiting for the host!"

If you are the host trying to start the meeting, and you are prompted that you are "Waiting for host!", you are logged in to another account that is not associated with the currently scheduled meeting.  Please log out and then log in with the account that you originally scheduled the meeting with.

When I try to join a meeting using Internet Explorer, I receive an error message that states "Cannot continue. The application is improperly formatted."

Please try the following troubleshooting steps.

I entered my email address and password to log in. I know it is correct, but I get an error and now my Zoom account is locked.

Please do not use your UAlbany Mail credentials to sign into Zoom. You must sign in at You may also use the SSO option on the or from your mobile device. Please contact to unlock your Zoom account or you must wait 30 minutes for your account to be available.

I recorded my Zoom meeting. Where do I find the recording?

The Zoom meeting recorded file is stored locally on the meeting host's computer that recorded the Zoom meeting. The file can only be accessed on that computer.

Can I host concurrent Zoom meetings?

No, Zoom does not allow concurrent meetings.

There is an audio echo/feedback in my meeting.

To find the source of the audio feedback, the meeting host can mute all attendees.

My audio is not working on my iOS or Android device.

Follow these steps to troubleshoot the issue.

I'm connected to wifi and experiencing issues.

I cannot start my Zoom meeting. When I click Start Meeting, Zoom never launches.

Firefox is my default browser and Zoom will not launch.

Go to Settings in Firefox. Click on Applications then select Zoommtg. Change the option to Use Zoom Meetings (default).

More troubleshooting advice directly from Zoom.

Need more help? Contact the ITS Service Desk.