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I am the host of a meeting but when I try to start the meeting I scheduled, I see the message: "Waiting for the host!"

If you are the host trying to start the meeting, and you are prompted that you are "Waiting for host!", you are logged in to another account that is not associated with the currently scheduled meeting.  Please log out and then log in with the account that you originally scheduled the meeting with.

When I try to join a meeting using Internet Explorer, I receive an error message that states "Cannot continue. The application is improperly formatted."

Please try the following troubleshooting steps.

I entered my email address and password to log in. I know it is correct, but I get an error and now my Zoom account is locked.

Please do not use your UAlbany Mail credentials to sign into Zoom. You must sign in at You may also use the SSO option on the or from your mobile device. Please contact to unlock your Zoom account or you must wait 30 minutes for your account to be available.

I recorded my Zoom meeting. Where do I find the recording?

The Zoom meeting recorded file is stored locally on the meeting host's computer that recorded the Zoom meeting. The file can only be accessed on that computer.

Can I host concurrent Zoom meetings?

No, Zoom does not allow concurrent meetings.

There is an audio echo/feedback in my meeting.

To find the source of the audio feedback, the meeting host can mute all attendees.

My audio is not working on my iOS or Android device.

Follow these steps to troubleshoot the issue.

I'm connected to wifi and experiencing issues.

I cannot start my Zoom meeting. When I click Start Meeting, Zoom never launches.

Firefox is my default browser and Zoom will not launch.

Go to Settings in Firefox. Click on Applications then select Zoommtg. Change the option to Use Zoom Meetings (default).

Some of my meeting attendees cannot join Breakout Rooms.

The only way to resolve this when the meeting is already ongoing is to relaunch the meeting.  The host of the meeting can do these steps to avoid this issue:

If the host is a Mac user:
  1. Terminate the Zoom app by clicking Quit Zoom.
  2. After that, open the Finder on your Mac.
  3. From Finder, click on Go on the top, and from there, do these:
    1. Delete folder:  ~/Library/ApplicationSupport/
    2. Delete file: ~/Library/Preferences/
    3. Terminate all cfprefsd processes. In Terminal, input the following command:  1 killall cfprefsd
  4. Restart the Zoom app.
If the host is a Window user:
  1. Download and run the CleanZoom application from this link:
  2. Restart your computer when it's finished.
  3. Once done restarting, please visit this link This will automatically download the newest version for you.
  4. Re-install Zoom.
  5. Restart the Zoom app.

More troubleshooting advice directly from Zoom.

Need more help? Contact the ITS Service Desk.