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Jabber for PC

Jabber will be upgraded Tuesday, March 17, 2020. The first time you log in after that you will be prompted to download an update.

Training and support:

Phones: 

Contact Centers/Call Centers: 

From off campus, you must connect to the university network via VPN to use CIPC and Finesse.

Please also remember to exit CIPC at the end of the night by right-clicking on the application and selecting "exit."


Conferencing:

Jabber:

Working elsewhere options

In order to answer your University telephone remotely, please see the following options:


RequirementsHow to get itFurther Information
Jabber on a University-supported PC or Mac

If you already have a University phone, just search for the Jabber app on your PC.

If you do not have a University phone, submit a request for a Jabber only account and phone number.

Phone guides, manuals, and training
Jabber on a non-University supported PC or Mac

If you already have a University phone, just download the app.

If you do not have a University phone, submit a request for a Jabber only account and phone number. Then download the app.


Phone guides, manuals, and training
Jabber on a mobile phone (Android or iPhone)
  • ITS created account
  • University phone number assigned
  • Must be on Wifi or use cellular data

Request via ITS Service Desk:

Please include:

  • University Phone Number
  • Type of cell phone (iPhone or Android)
  • NetID of user

Then download from the app store.

Phone guides, manuals, and training
Forwarding calls to an off campus number
  • Enter number as if calling from campus e.g. 8-1- (Area code) - (phone number)
  • Desk phone will not ring
  • Voicemail will be left on off-campus phone number
Call Forwarding on CISCO phoneCall Forwarding on CISCO phone

Overview:

  • Need a phone change? Just open a Service Desk request
  • Moving your VoIP phone is now quick and easy! Just follow these instructions to plug it in elsewhere
  • Access your voicemail box from off campus by dialing (518) 442-3305
  • Your directory number in Outlook, Jabber, and on the web directory is integrated with HR
  • Caller ID is your actual phone number
  • Call History is now recorded on your phone
  • Jabber desktop app can show you who is on the the phone or in a meeting before you call them. Jabber also acts as a "Remote control" for your phone

Break/fix equipment repairs submitted by 1pm are usually responded to the day they are submitted. Issues sent in after 1pm may be processed the following day.

Service requests will usually be scheduled within 2-5 business days of receipt of needed information. Due to emergency preparedness planning, please expect a longer turnaround time for new requests.

Power Outages:

Just like your PC, if there is lost power in a location, a VoIP phone will also lose power and will not work.  Emergency Blue Light phones located throughout the campus and in many restrooms will remain live for up to 90 minutes.  Elevator phones will remain operational for up to 4 hours after a power outage.  You may use any of these devices during a power outage to reach UPD.  For more information about Emergency Blue Light Phones, please visit:  https://police.albany.edu/BLPhones.shtml

See Spam and Robo Calls for more information



Still need help? Submit a Service Desk Request.

Return to the ITS website