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  • Setting up an Outlook profile with only a shared mailbox
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It is possible to set up an Outlook profile with only a shared mailbox in it.  To do this, authentication for the mailbox will still need to be an actual person's login info. 

This may be done in order to send a mail merge from a shared/Departmental mailbox.

  1. Close Outlook.
  2. In Windows, click Start > Control Panel > Mail (32 bit).
  3. Add a new profile by clicking Show Profiles.
  4. Click "Add...".
  5. Give the profile a name and click OK.
  6. The email address will be filled in with your info.  Replace the pre-filled email address and put in the shared mailbox's full email address.  Leave the password fields blank for now. 
  7. Click Next.
  8. When prompted for credentials, remove the shared mailbox email address and put in a user's who has access to that mailbox and that user's password.
  9. Check the box to remember the credentials and click OK.
  10. Click Finish on the next screen.
  11. Choose whether you would like to be prompted to select a profile each time you open Outlook and then click OK on the Mail window to close that.
  12. If prompted when opening the profile for credentials, again put in the user's email address (not the shared mailbox) and password.


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