In order to reset your voicemail password, the following must be true:
- This phone number is assigned to your NetID
- You only have one extension number
If you don't meet these criteria, or if you have difficulty resetting your voicemail pin, please contact the ITS Service Desk at 518-442-3700 or submit a Service Desk Request.
To reset your voicemail PIN, follow the instructions below.
- Navigate to the Voicemail portal: https://cucm-xn-p101.uc.albany.edu/ciscopca
- Log in with your NetID and Password.
- Click on Messaging Assistant:
- Click on Passwords.
Need more help? Submit an ITS Service Desk Request.