If you no longer have access to your 2-Step Login contact method, you can reset it by following the steps below.
- Go to the MyUAlbany Welcome page and select the Reset Your 2-Step Login link located in the links below the login buttons
- Enter your NetID and AlbanyID or Social Security Number and click Next
- Answer your Security Questions and click Next
- Choose to Reset your 2-Step Login method
- Check the box to confirm you want to reset your 2-Step Login method and click Reset
- Wait 30 minutes
Log in to UAlbany Mail and follow the prompts to set up 2-Step Login again
Need more help? Contact the ITS Service Desk.