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  • Reset 2-Step Login for Microsoft
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If you no longer have access to your 2-Step Login contact method, you can reset it by following the steps below.


  1. Go to the MyUAlbany Welcome page and select the Reset Your 2-Step Login link located in the links below the login buttons
  2. Enter your NetID and AlbanyID or Social Security Number and click Next
  3. Answer your Security Questions and click Next
  4. Choose to Reset your 2-Step Login method
  5. Check the box to confirm you want to reset your 2-Step Login method and click Reset
  6. Wait 30 minutes
  7. Log in to UAlbany Mail and follow the prompts to set up 2-Step Login again

Need more help? Contact the ITS Service Desk.