If you need to add or update devices or phone numbers, follow the instructions below.
Visit the Duo Device Portal: https://idm.itsli.albany.edu/mfa-devmgr/duoportal
If you are unable to use Duo because you do not have WiFi and/or Cellular Service, but have the mobile app installed, please visit the following page: What if I don't have access to WiFi or Cell Service? (Duo for Faculty and Staff).
If you lost access to your 2-Step Login device, please contact the ITS Service Desk at 518-442-3700 or submit a help ticket with the link below.
Prevent further lockouts by Setting up additional verification devices for Duo
Need more help? Contact the ITS Service Desk.