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When University-managed computers reconnect to the campus network after an extended absence, they must process any new updates and patches. Minimize disruptions to your work by following these recommendations:

  1. Update your computer
  2. Save your work regularly, as some updates may force computers to restart unexpectedly. Save often to minimize the risk of losing your work.
    • ITS strongly recommends saving your work on OneDrive for Business, which allows you to easily retrieve and share files no matter where you or your colleagues are working.

Support

Contact the ITS Service Desk or your Technology Coordinator for information, assistance or troubleshooting:

Troubleshooting

Common IssuesCommon Solutions
Computer does not turn on
  • Check that the power cord is plugged in and power strip is on
Unable to log on 
  • Confirm network cables are firmly connected at both ends
  • Restart computer and try again
No network or Internet access after logging on
Computer takes a long time to get to desktop when turned on/restarted
  • Do not turn computer off; give it a little time
  • If this takes more than 15 minutes, call the ITS Service Desk at (518) 442-3700 
Computer restarts without warning or prompts it will restart shortly
  • Save regularly and often to avoid losing any work
Computer or an application prompts you to install or restart for an update
  • This is a good indicator that your machine is secure and receiving updates properly
  • Use the "Snooze" option if it is available and you prefer
  • If "Snooze" is not available, save your work immediately and close all applications 
  • Allow the updates to be processed. This may take 10-15 minutes to complete
Application is not performing as expected
  • Make sure you have installed the latest update 
  • Follow prompts or pop-ups to update the application
  • To confirm the legitimacy of any prompts or messages, contact the ITS Service Desk at (518) 442-3700
For more information, see Best Practices for Secure Telecommuting



Need more help? Contact the ITS Service Desk.