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Microsoft 365 Apps for enterprise (formerly called Office 365 ProPlus) is provided by Microsoft to UAlbany students as a free option to install the latest version of Microsoft Office on your personally owned computer.  The suggestions on this page may help resolve issues, especially crashes, during installation or use of Microsoft Office on personal computers.

Personally Owned Computers

In some cases, Office 365 may have a conflict with the configuration or other applications installed on your computer. We will coach you through the steps in this article to attempt to resolve the conflict on your computer. If you are unable to resolve the conflict and it appears that Office 365 is incompatible with your computer as it is currently configured, we will assist you with uninstalling Office 365.

First things to try

  1. Uninstall Office 365 if the previous installation completed but the program fails to launch. (You can uninstall from Control Panel/Settings on Windows or by deleting the Office apps from the Applications folder on macOS.)
  2. Restart the computer.
  3. Download a new copy of the installation files (instructions at Install Microsoft Office 365 Apps on a Personally-Owned Device) .
  4. Attempt to install Office 365 again.

Remove and reinstall or check for corruption

Follow these steps to resolve issues with Office applications, like failing to load or crashing with an error message, or issues with Office licensing, like failing to log in or preventing you from editing documents because your account does not appear to be allowed to edit.

  1. Uninstall Office as noted above, then make sure that all latest operating system updates are installed on your computer, restart it, then try to install Office again
    • Windows: Settings > Update & Recovery > Windows Update
    • Mac: Make sure that all latest operating system updates (App Store or System Preferences > Update) are installed
  2. Uninstall Office as noted above, then completely remove Office from your computer, restart it, then try to install Office again
  3. Try Microsoft's Office 365 troubleshooting and support (many common questions and issues).

Check for compatibility issues

General system requirements for Office 365 are available from Microsoft for Windows and Mac.

  1. Uninstall Office 365 if the previous installation completed but the program fails to launch.
  2. Uninstall any previous versions of Office (Settings > Apps or Control Panel > Programs and Features or Uninstall a Program, find Microsoft Office and choose Uninstall).

    Before removing another version of Office, please make sure that you have the original installation files and license code in case you need to reinstall it later.

  3. Uninstall any incompatible software, such as those noted below (Control Panel > Programs and Features or Uninstall a Program, find the program and choose Uninstall).

    Before removing any software, please make sure that you have the original installation files and license code in case you need to reinstall it later.

    • "Abbyy FineReader" may cause Office to crash on launch. It often comes bundled with printer or scanner software.

    • “Fun Tools” add-in - a number of people have reported that removing it overcomes problems with Office 2013.

    • "Toshiba Book Reader" - it has been reported that uninstalling that brings Office back to working status.

  4. Make sure that all latest operating system and Office updates are installed via the Windows Update program or Apple menu > Software Update on your computer.
  5. Restart the computer.
  6. Download a new copy of the installation files (instructions at Install Microsoft Office 365 Apps on a Personally-Owned Device).
  7. Attempt to install Office 365 again.



Need more help? Contact the ITS Service Desk.