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Background

Today, computers across the University run many different versions of Microsoft Office, leading to inconsistent experiences and incompatibilities.  Microsoft has released the modern version of Microsoft Office called Microsoft 365.  Microsoft 365 facilitates working collaboratively from anywhere, at any time.

By Fall 2021, ITS will be upgrading the version of Microsoft Office that UAlbany uses to Microsoft 365 Apps for enterprise. This will ensure a consistent, modern experience across the University.

Frequently Asked Questions

 What is Microsoft 365 apps for enterprise?

Microsoft 365 Apps is the modern version of Microsoft Office. It includes the applications that you're familiar with, including Access, Excel, OneNote, Outlook, PowerPoint, Publisher, Teams, and Word.  It was formerly called Office 365 ProPlus.

Microsoft 365 Apps is not the same as the web versions of the Office applications. The web versions let you open and work with Word, Excel, PowerPoint, or OneNote documents in a web browser. The web versions of these Office application are also available.  Microsoft 365 Apps are installed on your computer directly, similarly to Office 2019 and earlier versions.

 What is different in M365 from Office 2019?
 I got a new computer with M365.  What do I do the first time using Office?

Before you can use any O365 application you must sign in with your UAlbany credentials and Activate Microsoft 365 Apps for enterprise.

 Where are my new files saved to by default now?

In Microsoft 365 apps for enterprise, new files are saved to your OneDrive for Business library by default.  You can still change that location to your hard drive or any other location in Office 365, such as Microsoft Teams or an Office 365 Group

Existing files opened from any location will save to their existing location unless you intentionally change the location.

Learn more about this:  https://support.microsoft.com/en-us/topic/customize-the-save-experience-in-office-786200a7-f5f2-4d26-a3ae-b78c60dd5d3b.

 How do I get Office/M365 sooner?

If your Windows computer does not yet have Microsoft 365 apps for enterprise installed and you want it sooner, you can install it yourself from Software Center. 

Note: If you already have Office 2019 installed, this process will automatically uninstall Office 2019 for you during the installation.

  1. Select the Start button:
  2. Begin typing "Software Center" and then click on the app when it appears:
  3. Once Software Center opens, click on the Applications:
  4. Click on the box for Office 365 x64:
  5. Click on the Install button:
  6. Successful installation will be indicated by the status changing to Installed:

Get Help

Contact the ITS Service Desk at askIT@albany.edu or (518) 442-3700 for assistance, questions or concerns.


Need more help? Submit an ITS Service Desk Request.