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  • My Duo hardware token stopped working
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Contact the ITS Service Desk at (518)442-3700 if your token stops working or if you can't log in with the passcodes it generates.

Your token can get "out of sync" if the button is pressed too many times in a row and the generated passcodes aren't used for login. In some cases, this can happen by accident if the token is stored next to other objects in a pocket, backpack, etc. You will need to generate three passcodes in a row in an attempt to re-synchronize the token.

Note: If you no longer use your University-issued token, please contact ITS to return it.  Tokens can be reused and redistributed to someone in need on campus.

Need more help? Submit an ITS Service Desk Request.