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In summer/fall 2021, ITS updated the University to Microsoft 365 Apps (M365), the most current version of Microsoft Office. This provides a consistent, modern collaboration experience for the entire campus community.  

This change affected the version of Microsoft Office that is installed on University-owned computers.  The web browser-based version of Office apps was not affected.

Computers have been updated campus-wide, so you may see changes on your personal University-owned computer, as well as in classrooms, conference rooms, and other spaces with public devices.  

Before you can use any M365 application (like Word, PowerPoint, or Excel), you must sign in with your UAlbany credentials to activate M365 for that computer.

In order to sign in to activate M365 Apps, you will need to complete 2-Step Login with Duo. You may need to authenticate using 2-Step Login with Duo, so be sure to have a Duo-registered device with you. 

If you are unable to complete 2-Step Login on a computer where you have not yet activated M365, you will still be able to use M365 apps (like Word, PowerPoint, or Excel), but they will function in Reduced Functionality Mode.

Frequently Asked Questions

Microsoft 365 Apps is the modern version of Microsoft Office installed on your computer. It includes the applications that you're familiar with, including Access, Excel, OneNote, Outlook, PowerPoint, Publisher, Teams, and Word.  It was formerly called Office 365 ProPlus.

Microsoft 365 Apps is not the same as the "web versions" of the Office applications. Microsoft 365 Apps are installed on your computer directly, just like with Office 2019 and earlier versions.  The web versions of the Office apps let you open and work with Word, Excel, PowerPoint, or OneNote documents in a web browser. The web versions of these Office application will remain available.  

Determine which version of Office you have installed on your computer by following the steps in this article.

Before you can use any M365 application you must sign in with your UAlbany credentials to activate M365. 

Try the workaround identified here:  Issues activating Microsoft 365 apps with YubiKey

If you currently have a license for the desktop versions of Visio, Project, or Power BI and have one or more of those installed on your computer, please contact the ITS Service Desk to let us know and we will arrange to make sure that program is reinstalled after the upgrade.

Yes, Windows computers in classrooms, conference rooms, and other shared spaces will be updated to Microsoft 365.  To use the Office apps in one of these locations, you will need to complete 2-Step login with Duo

UAlbany faculty, staff, and students are entitled to install and use Microsoft 365 Apps for enterprise (formerly called Office 365 ProPlus) on their Windows and/or Mac computers while they have UAlbany Mail email accounts.  Please click here for additional information.

This can be installed on up to 15 devices in total:  5 installations on Windows (Windows 7, 8.1, or 10) and Mac (macOS/X 10.10 or later) devices, 5 installations on smartphones, and 5 on tablet devices.  You can download and install this yourself at any time.

In Microsoft 365 apps for enterprise, new files are saved to your OneDrive for Business library by default.  You can still change that location to your hard drive or any other location in Office 365, such as Microsoft Teams or an Office 365 Group

Existing files opened from any location will save to their existing location unless you intentionally change the location.

Learn more about this:

You can still get M365 from off-campus as long as your computer is signed into the University's VPN

Get Help

Training resources for Microsoft 365

Contact the ITS Service Desk at or (518) 442-3700 for assistance, questions or concerns.

Need more help? Contact the ITS Service Desk.