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Students:  Search this wiki to find answers to common questions or

Submit an online Help Request  | Call 518-442-3700, x2  | Visit the ITS Help Desk in LC-27 | Visit ITS Tech Help in the Information Commons

Access to IT Services at UAlbany   

  • New students - Activate your IT account  
  • Complete UAlbany Password Set/Reset
    to obtain NetID or reset a forgotten password. 
  • Student account lifecycle (or how long do Alumni and former students
    retain access to services.

    If you associated your UAlbany email address with a personal account or web site (i.e. Twitter, Facebook, LinkedIn), you should revise to a personal email address before you leave the University.


Personal File Storage


Systems Maintenance Schedule


Browser Issues

Residential IT Services / ResNet

Help is available to residential students 24-hours/7-days-a-week.  Contact the Apogee Customer Support Center at 1-866-478-8861 or local # 518-442-4588, x1. 

Apogee provides assistance with

    • residential wired and wireless Internet connection
    • downloading and installing anti-virus software
    • trouble-shooting operating system problems
    • obtaining a diagnostic evaluation of your computer
    • obtaining a referral to a local vendor if you do not have
      a warranty or service contract for your computer.
UAlbany Mail

WiUAlbany Internet Service

Student Help Request Form