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  • How to Use Remote Desktop through the GlobalProtect VPN Client
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On your University-owned computer

Enable Remote Desktop

If your Windows computer is ITS-managed, Remote Desktop should already be enabled.

If Remote Desktop is not already enabled, set up Remote Desktop on your UAlbany work computer via these steps:

 Click here to expand...
  1. You will need administrative privilege on the PC
    Open Settings
  2. Click to enable Remote Desktop
    Image showing the Enable Remote Desktop toggle in Settings

  3. Confirm enabling Remote Desktop
    Image showing the confirmation dialog to enable Remote Desktop

  4. Once enabled, you will see a summary of settings. Note that the PC must remain on, awake, and online to be used.
    Image showing the settings and information after enabling Remote Desktop

  5. Check to be sure that Remote Desktop is allowed through Windows Firewall:
    1. On the remote computer, click Start and select Control Panel.
    2. Click System and Security.
    3. Click Allow an app through Windows Firewall under Windows Firewall.
    4. Click Change settings in the upper right
    5. Check the box next to Remote Desktop.
    6. Click OK to save the changes

Enable your account to connect via Remote Desktop

View whether or not you have admin rights on your computer

  1. Click on the Windows Start button


  2. Navigate to Windows System and left-click Command Prompt


  3. In the window that opens, type: net localgroup administrators and press Enter
    Windows Command Prompt window with the indicated command shown

    then type: net localgroup "remote desktop users" and press Enter
  4. A list of users/groups will appear. If your NetID is not in the list, please submit an ITS Service Desk Request to be granted permission to remotely connect to your computer.

Find your full computer name

  1. On your keyboard, press the Windows key + Pause/Break.

    Or

    Open your Start menu and search for "Control Panel", open Control Panel, and select System

  2. This will open the System window to view basic information about your computer, including the full computer name, which will look like computername.univ.albany.edu
    Windows System information window highlighting Full Computer Name

  3. Adjust power settings to make sure you computer does not go to sleep:
    1. Click on the Windows Start button
      Windows logo icon for Start menu
    2. Click on the Settings gear
      Gear icon for Settings choice
    3. Click on System
      Systems choice in Settings app
    4. On the left side of the window that appears, click on Power & Sleep
      Power and Sleep choice in Settings app
    5. In the Sleep section, verify the setting for 'When plugged in, PC goes to sleep after" setting is set to Never
      Sleep settings options

  4. Do not shut your computer down if you wish to remotely access your computer. 

On your Home computer

Connect to your work computer

  1. Install the GlobalProtect VPN client on the computer(s) you will use to connect to your Remote Desktop-enabled work computer.

  2. In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection.
    Remote Desktop Connection app


    Or

    Click on the Windows Start button
    Windows logo icon for Start menu

    Navigate to Windows Accessories
    Windows Accessories folder in Start menu

    Click on Remote Desktop Connection
    Remote Desktop Connection in Start menu

  3. In the Computer field, enter in either your University computer’s Full computer name or IP address (Network - Find internet protocol (IP) address)
    Remote Desktop Connection window with computer name entered

  4. Click Connect

  5. If prompted, enter your ualbany\NetID and password for the security credentials.
    Entering login credentials to connect

    Direct connections (i.e., without the VPN) to Remote Desktop services from outside the University's network (off campus) are blocked.


Need more help? Submit an ITS Service Desk Request.