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Cookies are tiny text files stored by your browser.  Clearing the cookies from the browser may resolve a login or access issue to a web page or IT service provided by UAlbany.

Note: After clearing the cookies from the browser, you should close all open windows, quit/exit the browser, and then relaunch the browser.

You may also need to clear temporary internet files or cache from the browser.


In most browsers (not Safari, though), the keyboard shortcuts below may open the dialog box needed, saving some steps:

  • Windows: Ctrl + Shift + Delete
  • MacOS: Command + Shift + Delete

Internet Explorer

For Windows 8/8.1, you will need to launch Internet Explorer in Desktop Mode. In Windows 8 mode, click the "Page Tools" icon (wrench) and select "View on the desktop."

  1. Select Tools > Internet Options.
  2. Select Delete... under Browsing History on the General tab.
  3. On Delete Browsing History window, uncheck Preserve Favorites website data
    Note: Unchecking Preserve Favorites Website Data will allow the Cookies to be removed for Favorites too; it will not remove your Favorites.
  4. You can remove checkmarks from any of the items you do not want to affect by the delete action.
  5. Check the box for Cookies. The remaining items can be left unchecked.
  6. Click Delete


  1. Select Firefox menu > History > "Clear Recent History" or History menu > "Clear Recent History"
  2. Select Everything from "Time range to clear" drop-down menu
  3. Check the box for Cookies
  4. Select the "Clear Now" button


  1. Select Safari menu > Preferences
  2. On the Privacy tab, select Details
  3. Select Remove All
  4. Select Remove Now


  1. Select Chrome menu > More Tools > Clear Browsing Data
  2. Select "All time" from the "Time range" drop-down menu
  3. Check the box for "Cookies and other site data"
  4. Select "Clear browsing data"


  1. Select More Actions (... menu)Settings
  2. Select "Choose what to clear" under "Clear browsing data"
  3. Check the box for "Cookies and saved website data"
  4. Select Clear