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Welcome to the University at Albany!

Contact the ITS Service Desk for assistance with campus IT services:

www.albany.edu/its/help | askIT@albany.edu | (518) 442-3700 | Visit University Library and Husted-002



Log In

Activate your UAlbany account to set your Password and get your NetID. You will then be able to log in to most IT services by going to MyUAlbany.

Never share password information with anyone; it keeps your data and files safe.

Zoom

Zoom offers video and audio conferencing with screen-sharing and other meeting features.

To optimize the capabilities for your class meetings, it is important that you and your students activate your Zoom account in the UAlbany campus license. This enable you to seamlessly connect to class Zoom meetings and recordings through Blackboard.

  1. Go to https://albany.zoom.us
  2. Click the Sign In button
  3. Once there, you can download the Zoom app for your computer and or mobile device sign in (choose "Sign in with SSO")

For details and instructions, go to Zoom.

To join Zoom class meetings:

  • Follow instructions provided by your professor to locate meeting links (typically through Blackboard).
  • It's best to first log in to Zoom prior to clicking a meeting link.
  • Watch this video about joining Zoom class meetings.

E-mail

UAlbany Mail is part of Microsoft’s Office 365 for Education and is an official contact method for the University. If you don’t already know your University e-mail address, you can see it in MyUAlbany in Other Links > Email Address.

To connect to UAlbany Mail on a smartphone or tablet go to Getting Connected - UAlbany Mail.

File Storage

Office 365 includes OneDrive for Business, with 1TB of online storage and Office Web Apps to edit or collaborate on documents. For details and instructions, go to OneDrive for Business.

WiFi and Networking

UAlbanyWiFi is the secure wireless service used on campus by students, faculty, and staff. Log in with your NetID and Password.

To connect to UAlbanyWiFi wireless service on a smartphone or tablet, the following general steps should help:

  1. In Settings, view the available wireless networks
  2. Choose UAlbanyWiFi
  3. Enter your UAlbany NetID and Password
  4. The connection should complete and reconnect automatically when you are in range of UAlbanyWiFi

For detailed instructions, go to Getting Connected - UAlbany WiFi.

For WiFi and internet access in the dorms, contact Apogee at 866-478-8861 or www.myresnet.com. Apogee support is available 24/7.


Computers

There are many computers with common and specialty software available for use on campus. Locations include the University libraries.

ITS recommends purchasing a Windows PC with the following specifications:

  • A minimum of 8 GB RAM (16 GB is preferred)
  • At least 256 GB hard drive space
  • A microphone and camera (built-in or purchased separately)

We suggest only using Chromebooks, tablets and other portable equipment as secondary devices.

Blackboard

Blackboard is UAlbany's Learning Management System (LMS). Blackboard has many features which allow faculty to upload files and organize course content, communicate with students via announcements or email, and assign and grade assignments easily through the browser.

VPN for off-campus access

Virtual Private Network (VPN) allows secure access to some UAlbany resources from off campus. For details and instructions, go to VPN GlobalProtect Service.

Software

In the three University libraries, ITS has computers with Microsoft Office and academic software.

Microsoft Office 365 is available for free via download through UAlbany Mail as long as you are a student at UAlbany. It allows installing a full version of Microsoft Office on up to 15 of your computers and mobile devices. For details and instructions, go to Microsoft 365 Apps Subscription License.

Additional information about software available to the University Community in the ITS Software Catalog.

Printing

Printers are available in the Libraries. You can print from the computers there or from your own laptop! For details and instructions, go to UniPrint Services.




Need more help? Submit an ITS Service Desk Request.