ITS Supported Storage
All University work-related files must be stored on one of the following ITS Supported Storage options:
- OneDrive for Business
- Microsoft Teams (or other SharePoint Online location such as an Office 365 Group)
- Network Drives (U: Drive and V: Drive)
ITS provides file storage solutions for the University that are appropriate for storing your work-related data and files. Using these storage locations ensures your data is secure and backed up, and increases ITS' ability to help recover data in case your device is lost, stolen or damaged.
When working from the office or at home on either personal or University-owned devices, no University data or files should be stored on your device's local drive, on any external hard drive connected to your computer/device, or in any non-ITS supported 3rd party cloud storage (e.g. Google Drive, Dropbox, Box, etc.). ITS does not provide support to recover files saved in these locations. If you choose to store any work related files in these locations, you are responsible to conduct any backups of your data.
ITS-hosted storage locations (U: Drive and V: Drive)
ITS backs up data on all servers and network drives it manages on a daily basis. Backups are retained for a period of three weeks. This assures ITS is able to restore services running on those servers or network shares with minimal loss of information in the event of a disaster. A file that is stored on any ITS server will remain there indefinitely unless it is deleted by a user or removed when a user account is closed. Files deleted accidentally by faculty/staff can usually be recovered* if a request is made within 21 days after the file was deleted. (*Backups occur during the evening and early morning hours during the week. A file that is created, saved and deleted in a single day before the backup process runs cannot be recovered.)
This retention policy was established with the assistance of the Office of the President, Office of the Provost, and University Counsel. Its purpose is to protect institutional data while complying with national and state laws and mandates pertaining to e-discovery, data retention, and file retention.
Microsoft-hosted storage locations
Microsoft offers individual file versioning of files stored in Office 365 with self-service options to recover data. Files deleted from OneDrive for Business, Microsoft Teams, and other SharePoint Online locations can be recovered within 90 days from deletion.
Moving Data to Supported Locations
For instructions to move your files from your computer's hard drive/local storage to an ITS supported storage option, visit:
- Move Files from your C: Drive to OneDrive for Business in Windows
- Move Files from your C: Drive to a Network Drive in Windows
- Move Files from your Mac to OneDrive for Business
- Move Files from your Mac to a Network Drive
For instructions to restore a previous version of a file/folder or deleted file/folder on your U: drive, V: drive or other network drive, visit:
- Restore Files or Folders on your U: Drive or V: Drive - Windows
- Restore Files or Folders on your U: Drive or V: Drive - Mac
For instructions to restore a deleted file or folder in OneDrive for Business, Microsoft Teams, or SharePoint Online, visit:
- Restore Deleted Files or Folders in OneDrive for Business
- Restore Deleted Items from SharePoint Online or Microsoft Teams
Backing Up Your Computer
Adopted: February 2008
Last Revised: October 2020
Need more help? Submit an ITS Service Desk Request.