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Support for all types of endpoint devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service.  These devices are institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab.  Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices. 



Anti-Virus Software for Personally Owned Equipment

Backing Up Your Computer

Burn a CD or DVD in Windows or macOS

COVID-19: Using ITS-provided Computers

Create a ZIP archive file

Dban Instructions

Disabling Gatekeeper on macOS to Run an Installation Package

Excel - Printing - Define Print Area

How to move a desktop computer

Information Commons - Guest Access

Java - Exception Site list

Login error - Request entity too large

Mac OS X - Login Keychain Error

Office - Repair Microsoft Office on Windows

Opening .pages documents without Pages

Outlook - Rebuild the search index of your mailbox

PowerPoint - Codec Unavailable error for media on Macs

Recover files from temporary folders manually

Recover files from temporary folders via a browser

Saving and Opening Trustworthy Macros

Slow Computer Troubleshooting Guide

Speaker Troubleshooting

Startup key combinations for Mac

Storage - Formatting External Hard Drives

Take a screen shot or capture

Technology Coordinators

The ITS Service Desk https://www.albany.edu/its/service-desk.php is here to assist with your technology needs. Note that some colleges, schools and centers have a designated Technology Coordinator (TC) who provides support specific to their unit. ITS may direct you to your Technology Coordinator for assistance.

Troubleshooting - General access to a service

Web Browser Settings and Troubleshooting

WebConnect (P-Card) - Steps to Successful Certification

Windows 10

Windows - Change language settings

Windows - Change the typing or input language for Microsoft applications

Windows Network Logon Troubleshooting Guide

Windows - Start in Safe Mode

Word - Recover text from a corrupted file