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  • Customize the Waiting Room in Zoom
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You can customize the waiting room title, logo, and description at an account, group, or user level.

Note: You will need to enable waiting room before you have the option to customize it.


  1. Go to
  2. Click Sign In
  3. Scroll down to the Waiting Room option under In Meeting (Advanced)
  4. Click the pencil icon below the Waiting Room option.
  5. This will open the waiting room customization options.

    • Title: Click the pencil next to Please wait, the meeting host will let you in soon. to update the meeting title. Click  when you are done.
      Note: Titles are limited to 64 characters.
    • Logo: To upload a logo, click the pencil icon.
      Note: Logos can be in GIF, JPG or PNG format. They cannot exceed 1MB. The minimum height and width is 60px and the maximum is 400px.
    • Description: Click Add waiting room description to add a description to the waiting room.  Click  when you are done.
      Note: The description is limited to 400 characters.
  6. Click Close when you are done.
  7. Participants will see your custom waiting room when they join the meeting.

Need more help? Submit an ITS Service Desk Request.