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  • Confirm your Password is Initialized for UAlbany Mail
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Before attempting to configure a mail client or mobile device, please confirm that your password is initialized for the University's email system.


  1. Go to
  2. Log in with your UAlbany Mail email address and your password.
  3. If you are successful with the logon to Outlook Web App (OWA), you can Sign Out and proceed with configuring your client or device.
  4. If you are NOT successful ... 
    1. Error: "The email address or password is incorrect.  Please try again." or "Account is locked" indicates your UAlbany Mail password is not initialized. Complete the Password Reset.

Need more help? Contact the ITS Service Desk.