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Action

To add your UAlbany Mail account to the Mac Mail app, follow the instructions below.

MacOS 10.14 Mojave and later is required.  If you cannot upgrade to 10.14 or later, you can access your UAlbany Mail in Outlook on the web in a web browser at https://mail.albany.edu. 

Instructions

  1. Open Mail
    1. If you have one or more e-mail accounts added already, click on Mail, then Add Account..., then click + under Accounts
      Image showing the Mail menu in the screen's upper left and option to click the Add Account choiceImage showing the list of accounts (blank at the time) and the plus-sign button at the lower left to add an account.

  2. Choose the account type Exchange and click Continue
    Image showing the list of account providers from which to choose, including Exchange, which is the choice in this case.

  3. Enter your name and UAlbany Mail address, then click Sign In



  4. Log in using your NetID and password.

    Image showing the UAlbany single sign on screen with fields for NetID and password when using Modern authentication

  5. Complete your 2-step authentication using Duo.

  6. If everything works, you will see a screen similar to the one below. Check the boxes for the services you want to synchronize to your Mac and click Done.
    Image showing the final screen in adding an account where services may be selected, including Mail, Contacts, Calendar, Reminders, and Notes

  7. Close the mail preferences window. Your mail, contacts, and appointments should automatically begin to download. This process may take several minutes before you see any mail.


Need more help? Contact the ITS Service Desk.