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Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, and web services. 



Conferencing and Telephones

Telephony, including voice/VOIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.

Email and Collaboration Services

Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information.  Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration. 

Mass Communications and Emergency Notification

One-way communications and emergency communications to the entire campus or other defined groups.  Includes campus alert systems, broadcast email and text messaging, electronic newsletter distribution, enterprise mailing list management, and digital signage. 

Media and A/V

Infrastructure for cable television, broadcasting, live streaming, video recording and media production that are not in the Lecture Capture service. This area includes audiovisual-related event support. 

Web Services

Infrastructure Services specific to content management systems, portals, web analytics, and URL management.