Common problems

 Go to the Java Control Panel  (On Windows Click Start -> Java -> Configure Java)
·  Click on the Security tab
·  Click on the Edit Site List button
·  Click Add in the Exception Site List
 
 
·  Click in the empty field under the Location field to enter the URL:   https://docimg.albany.edu/NolijWeb/

Requirements for using Nolij Web are a java-enabled browser and having the browser allow pop-ups. If there is still an issue with function, please clear the java cache to allow the most recent version of the program to load. These instructions obtained from http://www.java.com/en/download/help/plugin_cache.xml Clearing the Java Plug-in cache forces the browser to load the latest versions of web pages and programs.
To clear the Java Plug-in cache:

Open the Java Control Panel

On Windows, open Start > Control Panel

On OS X, open Apple menu > System Preferences

Double-click the Java icon. The Java Control Panel appears.

Under Temporary Internet Files, click Settings. The Temporary Files Settings dialog box appears.

Click Delete Files. The Delete Temporary Files dialog box appears.

Click OK on Delete Temporary Files window

This deletes all the Downloaded Applications and Applets from the cache.

Click OK on Temporary Files Settings window

If you want to delete a specific application and applet from the cache, click on View Application and View Applet options respectively.

Dark lines or patches might occur consistently in the scanned images even though they do not appear in the documents. If the document is in good condition and if the lines appear in most or all of the scanned documents, then it means that the scanning glass bed and/or the thin glass strip behind the scanning bed is unclean. Wipe both the surfaces with the cleaning napkins available in our office.(first with moist immediately followed by the dry napkin)

When users double click on the document, it opens as a separate application. There might be a case when an error could be thrown. The problem can be solved by associating an application with the specific doc format in the user's computer. i.e. if the user is unable to open a .tif file, find a file in the user's computer, right click on it and choose 'Open with', then choose an application like 'Window Fax Picture Viewer'.  If there is an issue -- install 'Irfan View' software on the machine and make sure 'tif' files are associated with Irfan during Irfan installation. If there is a problem with pdf files, make sure that the user has Acrobat Reader in the system.

• The path entered in Run Control must match the path in Nolij AI Config exactly. 
• The Nolij AI service cannot manage special characters in the descriptor file. 
• Any change made to the config requires that the service on the local machine be restarted. 
• If a Nolij AI user changes their password,  they need to update their password in the Log On As Service tab of the Nolij AI service as well.

• Background info:  Sometimes customers delete or modify the batch folder that is associated in the Auto Import Configuration Utility's rule in NolijWeb. But Auto Import Configuration Utility's rule will not be aware of the change and will still be referring to the old batch name and path. This will block the uploads.   Customers are requested not to modify/delete any batch folders used by AIU. If any such modifications/deletions happen, the the existing rule must be deleted and recreated.   PeopleSoft Run Control permits administrative office users with a means to build the Descriptor file that Nolij Auto Import (AI) needs in order to load files into Nolij. Files are loaded into individual folders or can be loaded to a Batch to wait to be indexed.