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Confirm you are entering the correct NetID and Password

  • Complete the UAlbany Password Set/Reset process
  • When you have successfully set or reset your password, a confirmation message will display your NetID and the systems to which you are granted access.
  • The confirmation message must state the password was set/reset for UAlbany Mail to confirm you have a University email account.  If it does not, or it contains an error message, you may no longer have an email account or your access to services is limited. 


    New students completing the UAlbany Password Set/Reset for the first time may gain immediate access to MyUAlbany.  However, it may take at least four hours or until the next business day before access to UAlbany Mail is available.  Please wait until the next business day and then reset your password again.  If the confirmation message continues to display an error message, contact the ITS Help Desk


Check your computer settings

  • Confirm date, time and time zone settings on the computer are correct for your location.
  • Confirm that the computer's internet connection will allow you to access the University's online resources:
    • At a work location, your company's network security may block your access.  Contact the network administrator at your company for assistance.
    • At home, a personal firewall or security program installed on the computer or wireless router may block your access. Contact the vendor for assistance.

Check your browser settings

Perform Browser Maintenance

Periodically, you should clear the cache and cookies from your browser to avoid problems with page loading and authentication errors.


To log out securely and completely from any IT service requiring authentication, you must close the browser to end the session.

If after reviewing the above information you have questions or need further technical assistance, visit the ITS Help Desk in Lecture Center 27, call 518-442-3700 or submit a service desk request.