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2-Step Login with Duo has been implemented for many services when you log in with your NetID and password.  This adds an extra layer of protection for you as well the entire University community, preventing unauthorized individuals from gaining access to your account, data, and University resources.

Being prompted to set up Duo when logging in?

Unable to access your email?

Try removing your UAlbany Mail account from your device, then re-add it by the steps below.

Unable to log in to an ITS service using Duo?

Changing devices or numbers?

Background Information about 2-Step Login with Duo
 Click here to see the details...
  • What is 2-Step Login with Duo?

2-Step Login with Duo adds an extra layer of security to your access by requiring something you know (your NetID and password) and something you have (your temporary, secret code or push notification).  This combination prevents cyber thieves who may have your password from accessing your account.

When you enroll in 2-Step Login, you will identify the device that receives your one-time, secret code.  The code can be delivered in multiple ways: with an app on your smart phone, an SMS text, or a phone call. (We strongly recommend using the app.)

  • How does 2-Step Login with Duo work?

Step 1: You submit your NetID [DD123456], or email [] and your password, same as before.

Step 2: You are prompted to provide the one-time, secret code sent to the device you have identified in the enrollment process. If you use the Duo authentication app, you will simply be prompted to Approve or Deny.

Why Deny? Because you may not be the only person who knows your password. 2-Step Login can alert you to this loss of confidentiality. If you get a notification asking to approve your login and you are not the one logging in, you should deny access.  If this happens, then you know that your UAlbany password has been compromised and you should change your password as quickly as possible.

  • Who will be affected by 2-Step Login with Duo?

All faculty, staff, and affiliates are required to use 2-Step Login and will be phased in gradually.  Those already enrolled in Duo for IAS/PeopleSoft access will now also see the prompt for Duo when logging into some other services, such as email and Zoom.

You will be notified by email prior to your enrollment dates.

  • How do I reset my 2-Step Login methods?

If you have a new phone or phone number or just need to update your 2-Step verification methods, please visit Reset 2-Step Login to reset Duo on your account.

  • How to opt-in to 2-Step Login? 

Enrollment is now available for faculty and staff by submitting our 2-Step Login Enrollment Form.

Need more help? Submit an ITS Service Desk Request.