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Telephony, including voice/VOIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.

Alarm Line

Telephone lines required for monitored alarm systems.

Area of Refuge (AOR) Emergency Phone

ITS provides the infrastructure, installation and support of emergency telephones in Areas of Refuge as required by Code Enforcement. These phones automatically call the University Police Department (UPD) when the receiver is picked up or the call button is pressed.

Blue Light Emergency Phone

ITS provides the infrastructure, installation and support of emergency telephones that automatically call the University Police Department (UPD) when the receiver is picked up or the call button is pressed.  For a complete description, visit https://police.albany.edu/BLPhones.shtml.

Conference Room Phone

Conference phones are used to initiate or conduct teleconferences or phone calls that allow multiple people to participate on the same call. Conference phones are available in many conference rooms.

Conference Room Technology and Support

Services to ensure conference rooms are suitably equipped and functional to meet the needs of the campus community. 

Desk or Wall Phone

Desk or wall telephones provide local and long distance calling, voicemail-email integration, and conferencing capabilities. 

Elevator Emergency Phone

Emergency telephones located inside all elevators as required by code. These call 911 when the receiver is picked up or the call button is pressed.

Fax Line

ITS provides an analog phone line for department-provided fax machines used to transmit documents, drawings, photographs for exact reproduction elsewhere. 

Jabber

Use Jabber to place, receive and manage telephone calls using an Internet-connected computer or mobile device. A headset, or speakers and a microphone, are required.

Panic Button

A discreet alarm button that, when pressed, rings directly to University Police Department (UPD).

Residential Hall - Hallway Courtesy Phone

Voice over Internet Protocol (VoIP) wall telephone installed in dorm hallway per floor in residential buildings renovated after 2020.  Continued need is under review.

Webinars

Zoom Webinar can be used for presentation style on-line events that anticipate more than 300 and up to 3000 attendees based on license availability.

Zoom

Zoom is a video conferencing platform that can be used for online teaching, meetings and audio conferencing. It can be as highly interactive or restricted based on your meeting type.