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Foundational services that support the operation and management of the enterprise IT environment. Includes data center services and the management of databases, network and connectivity, and servers and storage.

Business Continuity and Disaster Recovery

Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.

Data Center Services

Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.

Database Management

Hosting and administration of databases, physical and virtual.

Integration Services

Consultation and integration services, when offered as a consolidated service.

Monitoring and Alert Management

Monitoring of IT services, including the underpinning technologies.


Includes design management and maintenance of infrastructure items required to offer network connectivity; does not include support for end users to access the network.

Server and Storage Management

Provisioning, hosting, and administration of physical and virtual servers and related storage.  Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.